Customer Data Sanitization Policy

At DeKarb, we are committed to protecting the privacy and security of our customers’ data. This Customer Data Sanitization Policy outlines our approach to handling and protecting customer data, including the processes for requesting the erasure of customer data.

Data Collection and Usage

We collect customer data for the purpose of providing our HHO cleaning services and for communication with our customers. This data may include personal information such as name, contact details, vehicle information, and service history. We only collect data that is necessary for these purposes and ensure that it is stored securely.

Data Security

We take the security of customer data seriously and have implemented measures to protect it from unauthorised access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security audits.

Data Retention

We retain customer data for as long as it is necessary to provide our services and to comply with legal and regulatory requirements. Once data is no longer needed, we securely delete or anonymize it.

Customer Data Erasure Request Process

Customers who wish to request the erasure of their data can do so by submitting a request to our Data Protection Officer (DPO) using the following process:

• Submit a written request to our DPO, including your name and contact details.
• Specify the data you wish to be erased.
• Provide proof of identity to verify your request.

Processing of Erasure Requests

Upon receiving a valid erasure request, we will review the request and verify the identity of the requester. Once verified, we will proceed with the erasure of the requested data. We will notify the requester once the erasure has been completed.

Exceptions

There may be situations where we are unable to fulfil an erasure request, such as when the data is necessary for legal reasons or for the establishment, exercise, or defence of legal claims. In such cases, we will inform the requester of the reasons for our decision.

Contact Information

For any questions or concerns regarding our Customer Data Sanitization Policy or to request the erasure of your data, please contact our Data Protection Officer at hello@dekarbclean.com